Shipments: Orders generally ship within 4 weeks (usually much sooner) from the date the order is received, subject to availability of fabrics. Stock items may ship sooner. Rush orders may be accepted in certain circumstances and are subject to a surcharge. Minimum Order Size: Opening order minimums may apply. Contact your account manager for details. Drop Ship Fee: Orders can be drop shipped directly to your customer for a fee of $5. Payments: We accept Visa, MasterCard, Discover, and American Express. Orders over $2,500 are subject to a 2% fee for credit card use. Net 30 accounts cannot pay by credit card. When prepaying by check, we must receive payment for the deposit before your order can be released into production. Checks can be scanned and emailed to [email protected]. Terms: To obtain terms, a credit application must be completed and signed. Upon review and approval by the Credit Manager, a limited line of credit will be established. Past due invoices will be assessed a late fee of 1.5% per month and will generally result in a loss of terms going forward. Invoices: Invoices are emailed within 24 hours of shipments to all retailers, depending upon their preference. The invoice will also contain any related shipment tracking information. Receipt of Shipment: A packing list will be attached to the outside of the shipping carton. Please check the packing list against contents and notify Wooded River immediately of any discrepancy. Please do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the products you have received. If a freight carrier shipped your product, please inspect the product for visible damage BEFORE the carrier leaves. It is the customer’s responsibility to check all items UPON RECEIPT for obvious or concealed damage. All freight damage and loss claims are to be filed by the customer with the freight company immediately. The Wooded River Customer Service department will assist you in the process, but it is the customer’s responsibility to ensure that the problem is noted on the Bill of Lading before the shipper leaves your business. Please retain a copy of the Bill of Lading for your records and to help with the claim process. Prices: Prices are subject to change without notice. Orders are subject to pricing at the time the order is processed. Cancellations: Order cancellations must be in writing and received before merchandise is in production. Orders for standard products that are already in production that are cancelled will result in a 20% restocking fee. Custom orders may not be cancelled. Returns: Unless prior arrangements are made, all returns must be within 30 days of initial shipment. All returns must be pre-authorized by Wooded River and are subject to a 20% restocking charge. No credit will be issued until Wooded River receives the return. Custom merchandise, discontinued merchandise, cut yardage, or products requiring option specifications may not be returned. Shipment Refusals: A Customer who refuses delivery of orders shipped in compliance with terms will be charged a 20% restocking fee plus all shipping costs and will result in a loss of terms. Warranty: All products are guaranteed for 30 days from the date of receipt against defects in workmanship or materials. Wooded River does not warranty products against any abuse or negligence on the customer’s part. Wooded River Disclaimer Every effort has been made to use accurate photographs, product descriptions, and specifications at the time of printing. However, because of continuous and progressive product improvement, specification, descriptions, and printing are subject to change without notice of obligation. Scars, wrinkles and folds all contribute to the natural beauty of top grain leathers and do not affect the performance or longevity of the leather. The appearance of these characteristics varies from minimal to prominent, depending on the hide selection and processing. Dyes are absorbed differently throughout the hide and some color variation is normal and expected. Wooded River Fabric Sample Policy $250 for a complete set of Wooded River fabric swatches • Included in the set will be all fabrics, leathers, faux leathers and faux furs. Our ensemble swatch set consists of an 18” x 18” swatch of the primary fabric in each ensemble, plus a 5” x 7” swatch of every coordinate in the ensemble. Also included are 5” x 7” leather and faux leather swatches and 10” x 10” faux fur swatches. • This amount will be available as a credit on your account when the total purchases reach $5,000. • Future updates will be available at no charge, by request, as long as annual purchases exceeded $2,500 during the prior year. Updates for existing customers that already have fabrics • $50 per set – This amount will be credited back when purchases exceed $1,000 during the current year. Individual sample purchase (prices include shipping costs) • Single ensemble set- $10 each (can be returned for credit) • 5” x 7” fabric cutting sample - $3 each • Leather sample- $5 each Terms & Conditions
