TERMS & CONDITIONS The following terms apply to orders placed with Medco Sports Medicine. Terms are subject to change at the discretion of Medco Sports Medicine. Please call for a copy of the most current version. CONTACT US/ PLACE YOUR ORDER Customer Experience Hours of Operation: Monday through Friday, 7:00 AM to 4:00 PM CT Phone Support/Order by Phone: 1-800-556-3326 (during hours of operation) Email Support: [email protected] Order by email: [email protected] Order Online: medco-athletics.com Order by EDI: Please email [email protected] for information regarding the EDI ordering process and integration requirements Order by Fax: 1-800-222-1934 Order by Mail: Medco Sports Medicine Attn: Customer Experience 28100 Torch Parkway, Suite 800 Warrenville, IL 60555-3938 HOW TO ORDER Order Online or by Email, Phone, EDI, Fax, or Mail. Orders placed by fax, mail or email may take up to 24 hours to process. On all orders, be sure to include purchase order, item numbers, quanti- ties, prices, billing address & shipping address. PAYMENT METHODS • Credit Card We accept Visa, MasterCard, Discover Card & American Express. Include the name, number & expiration date as they appear on the credit card & the billing address as it appears on the billing statement. • Checks/Money Orders Mail your check/ money order made payable to Medco Sports Medicine & remittance information to: P.O. Box 93040, Chicago, IL 60673-3040. • Credit Account You may also charge your order to your Medco Sports Medicine credit account For information on opening an account, contact Customer Experience phone or email support. All orders subject to credit approval. RETURNS PROCEDURE • Contact Customer Experience phone or email support for a Return Merchandise Authorization number (RMA number). Write the number on the outside of your return shipment & send package to the address provided by Customer Experience. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RMA number. • If you receive merchandise as a result of a Medco Sports Medicine error, we will pay for the return shipping expense & no restocking fee will be applied. • For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once merchandise has been received, inspected & confirmed to be in resalable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging & protecting the item during its shipping back to Medco Sports Medicine. Initial freight charges are not credited. • Credits for returns are issued only to original purchaser. All credits must be redeemed within 180 days. RETURNS POLICY Restocking Fees: Days Elapsed Applicable Restocking Fees 0-30 No fee 31-60 15% of price of all returned items 61-90 25% of price of all returned items 90+ Not returnable Items shipped by truck are subject to approval and additional restocking fees may apply. No returns will be accepted after 90 days. For health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.
