U.S. SHIPPING, HANDLING & DELIVERY The following information does NOT apply to shipments made internationally or to Puerto Rico. All shipping charges & risk of loss are F.O.B. origin & are the responsibility of the purchaser. All related shipping & handling charges will be added to customer invoice. RUSH DELIVERY AIR SHIPMENTS If you need an order right away, we’ll arrange for next-day air or second-day air delivery. Charges for this service will be added to your invoice*†. SHIPPING CHARGES Standard parcel charges will apply to all ground shipments* & will be calculated at time of order. SHIP FROM FACTORY Some products are shipped direct from the factory or are made to order. Please contact Customer Experience phone or email support for lead time & freight charges* †† ** NOTE: When orders list several items, some of which aren’t in stock, we will fill the portions we can & bill you for shipping them. However, any subsequent backordered items will be shipped at no additional charge. * Due to the oversized and/or overweight nature of certain merchandise, additional charges may apply. Please request a quote from a customer experience representative. ** Products requiring moving van, inside, or lift gate delivery may require additional delivery charges. Please request a quote from your customer experience representative. † Additional charges apply to Saturday deliveries & early morning weekday deliveries if available. †† Subject to quotation. DAMAGED GOODS Damaged or short shipments should be reported within 5 days of receipt. If a shipment arrives damaged or if the box appears damaged... • Note damage on the delivery bill & have the driver sign it, acknowledging the damage. • Contact the Medco Sports Medicine Customer Experience Department within 5 days of receipt at 1-800-323-5547 to start processing an insurance claim. An order will be entered at that time to replace the merchandise. • Save the container & merchandise for inspection. TERMS Terms for Medco Sports Medicine credit accounts are net 30 days. Send all remittance to: P.O. Box 93040, Chicago, IL 60673-3040. Returned checks are subject to a $30.00 fee. Medco Sports Medicine reserves the right to withhold shipment of pending orders for overdue accounts. Invoices that are not disputed within 30 days are considered to be accurate & accepted. Overdue invoices shall bear interest at 1.5% charge or maximum rate allowed by law. Customer shall be responsible for any cost of collection. Unless otherwise specified, all prices are F.O.B. Seller’s plant. Prices are subject to change without notice. If your organization receives special pricing, you must identify yourself when ordering to receive proper prices. SALES TAX & EXEMPTIONS If the facility receiving the merchandise is in a state or locality that normally charges tax & you are exempt from tax, include a copy of your exemption or resale certificate with your payment – you may also fax certificate to: 855-589-1861 or email to: [email protected]. Your sales tax will then be credited & exempt for all future orders. If your facility is not in such a state or locality, please submit use tax directly to your state. LIMITED PRODUCT WARRANTY Medco Sports Medicine warrants that all products shall be free from manufacturing defects for a period of one year from the date of shipment. OTHER THAN THE FOREGOING WARRANTY, MEDCO SPORTS MEDICINE MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER RELATING TO THE PRODUCT.
