SPOTLIGHT INSTITUTIONAL What’s New For 2022 Steve Fryman discusses his new institutional position and the importance of relationships with administration. G reetings suspense thriller fans! What’s next, and what’s new? For me, it’s a new attitude and a new job. Change — whether you love it or hate it — is something we all must deal with. The way you manage it can define you or bind you. It can propel you to the next level… or level you. George Bernard Shaw once said, “Progress is impossible without change, and those who cannot change their minds cannot change anything.” New Attitude In October 2021, I spent four days presenting to mostly administrators at the SRAPPA 2021 conference in Mobile, AL. My presentation topic was “The Great Divide,” which addressed closing the gap between frontline workers and administration. The mate- rial came from an article I wrote for Keynotes in 2018. I explained to them that in all the classes I teach for ALOA, I ask the students how they refer to the administration. I know when I worked at the University of Florida, it was “the folks up the hill.” At Florida State University, it was “the folks across the hall.” The reference would usu- ally be prefaced with a statement like, “Oh, you know, that’s just like the folks across the hall to do something like that.” I think you get the point. Well, the folks up the hill, across the hall and many more heard my presentation on closing the gap. They learned how a new attitude is needed to retain workers in a shrinking supply of trained trade folks. Society is fractured enough without having a broken system in place where administrators are out of touch with the everyday needs of their frontline workers. A large part of the presentation discussed giving more autonomy to frontline em- ployees and empowering them to make decisions, opening the bottleneck that slows an already choked institutional system. I referenced Peter Drucker and Edward Dem- ing to drive this point home. These fathers of the management movement always championed the cause of the frontline worker. They believed that if we can improve the workplace, society at large would benefit. Both Drucker and Deming affected millions of people worldwide. Drucker fled Nazi Germany’s fascism, and Deming was responsible for helping Japan get on its feet industrially during and aſter its U.S. occupation. Both men were titans. Drucker was a consultant to 3/4 of the Fortune 500 corporations in his time. Deming was re- sponsible for the rise of the Japanese auto industry. To this day, Toyota is the No. 1 auto manufacturer in the world due to Deming and the 14 points in his book, Out of Crisis, published in 1986 when American automakers were tanking. 14 KEYNOTES DECEMBER 2021 A New Job My workplace is going through reorga- nization. As I found out at the confer- ence, I’m not the only one experiencing this kind of change. Aſter supervising the key shop at FSU Facilities for nearly 12 years, I was promoted to key compliance manager. I know — it sounds impressive, right? Perhaps I can develop new classes and a certification (with Jim Hancock’s blessing, of course). It could be CIKCM certification (that just rolls right off the tongue, doesn’t it)? CIKCM stands for a Certified Institu- tional Key Compliance Manager. You’re probably wondering, “What does a CIKCM do?” Key audits Manages key managers campuswide Plans, reviews and selects hardware To help me in my new role, I’ve been discussing how to manage my openings more efficiently with Jeremy Saline, senior director of business development with ASSA ABLOY Opening Solutions. ASSA ABLOY has a soſtware platform called Openings Studio, which is a full-feature, web-based suite of BIM software tools for creating and visualizing 3D doors, frames and hardware objects, and for modifying their associated parameters WWW.ALOA.ORG Adjust and improves key issuance policy
