Best Practices in Employee Training and now we’ll talk about what to do with these newbie locksmiths. Training throughout all aspects of work- I ing within your company takes time and money, and where do you start? There are the obvious ones, such as how to answer the phone and how to write up an invoice, but even before all of that you need to start them on a training program. That is where the ALOA Fundamental Locksmith course will be of great value to you. Ship them off to Dallas for a full week of nonstop locksmithing. They will come back with an AFL credential and will be ready to start working in your company making money for you. Do this instead of saying, “You’re rid- ing with Bubba this week,” where at the end of the week they will know everything about Bubba and next to nothing about locks and keys. All successful business owners set up continuous training in their company that keeps their employees sharp and in tune with the latest products and installation techniques. The ALOA Convention & Se- curity Expo gives you exactly what you need for your employees: hands-on train- ing classes designed for locksmiths, taught n last month’s column, I talked about hiring employees and the fact that you cannot grow your business without them; yes, that is a true fact, by locksmiths, and a product exhibit that shows you the latest in merchandise and tools. Next year, come to Reno, NV, and experience everything ALOA SPAI has to offer. The price is right, and the location is easy to get to! Business owners take note that the Se- curity Leaders Forum will be in San Diego, CA, March 16- 19, 2015. Sign up early; this event will sell out. Some history: In 1974, I started my company working out of my house, and in 10 years I grew that company to over $2.5 million in annual sales. This was done through good business practices and reinvesting in my company each year from the profits. I never had a year below 20% net profit. We are all good locksmiths, but the growth is in how you manage your business. Come to San Diego and pick the brains of other successful busi- ness owners. A brief note on the new educational cen- ter: We are on track with relocating our current warehouse to the newly renovated warehouse this month. Construction on the classrooms will start once we clear every- thing out of the current building. The warehouse will have our industrial classroom for safe and vault rigging along with penetration and repair. I want to thank all of our sponsors for stepping up and help- ing build this facility. I appreciate all of the e-mails I receive “All successful business owners set up continuous training in their company that keeps their employees sharp and in tune with the latest products and installation techniques.” with suggestions and complaints — both are important to the continued growth of ALOA. I respond to every e-mail I receive, so please keep those e-mails coming. Stay safe, and have a very merry Christ- mas and holiday season. Best regards, Tom Demont, AHC, CAI, CFDI, CFL, CMIL, CML, CMST, ICML, IFDI, ARL [email protected] WWW.ALOA.ORG DECEMBER 2014 KEYNOTES 5
